At Perennial Home Maintenance, we value your satisfaction and aim to provide reliable, high-quality handyman services. This Refund Policy explains the conditions under which refunds are issued for services booked through our website.

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1. Eligibility for Refund

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Refunds may be issued under the following conditions:
- The service was canceled by us due to scheduling, staffing, or unforeseen issues.
- You canceled a scheduled service with at least 24 hours’ notice.
- The service provided was unsatisfactory due to verifiable workmanship issues that could not be resolved through follow-up service.

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2. Non-Refundable Circumstances

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Refunds will not be issued in the following situations:
- Cancellations made less than 24 hours before the scheduled appointment.
- Dissatisfaction based on personal preferences unrelated to workmanship.
- Incomplete or incorrect information provided by the customer that led to improper service delivery.
- Work approved and signed off by the customer at time of completion.

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3. Partial Refunds

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In some cases, partial refunds may be issued depending on the portion of service completed and the specific issue at hand. Each case is reviewed individually to determine a fair resolution.

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4. Refund Request Process

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To request a refund:
- Submit a written request to [email@example.com] within 5 days of your scheduled service.
- Include your name, contact information, service details, and a clear explanation of the issue.
- We may contact you for additional information or to schedule a follow-up visit.

All refund requests are reviewed within 5–7 business days.

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5. Payment Method and Timing

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Approved refunds will be issued to the original payment method used during booking. Please allow 7–10 business days for the refund to appear on your statement.

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6. Contact Us

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For any questions regarding this Refund Policy, please contact us at:

📧 Email: jdwhitten.csi@gmail.com
📞 Phone: (864) 532-5365